My Subscription
Who do I contact about my subscription?
If you are unable to find the answer in our help notes please email accounts@gosimpletax.com
My card has expired, why has my renewal gone through?
You can still be charged if you have an expired card. It’s best to take an active approach in cancelling a renewal (continuous payment authority) by cancelling in the software. Please see our article on this here.
How do I cancel my subscription plan if on the friends and family plan?
If you are on a 'Multiple User' plan, it's worth mentioning that you'll only be able to access the following settings from the 'Master user'. You'll be able to change to the 'Master user' using the 'Add / Switch' button located at the top of the ...
I paid in January - why do I have to pay again?
GoSimpleTax is an annual subscription that renews in April ready for you to file your tax return, anytime from the 6th April through to the 31st January deadline. If you generally submit your tax return nearer to the deadline and would like to pay ...
I had a new customer discount code
Our new customer discount is there to benefit you by lowering the risk of trying GoSimpleTax for the first time, making sure it’s for you. We hope you’ve loved using GoSimpleTax and see that the standard price is great value for the benefits it ...
Why has my price has gone up?
We understand that no one wants to see prices increase, but like all businesses across the country we’re experiencing higher costs in running our software and providing our services. This is why we hope you’ll understand that we must increase our ...
How do I update my credit card details?
1. Click on 'SETTINGS' located at the top of the page 2. Click on the 'Subscription detail' tab 3. You'll be taken to a new page which will appear like this. Click 'View Details' on the subscription that you'd like to change the card details for. 4. ...
How do I permanently delete my GoSimpleTax account and data (not recommended)
It is possible for your account and data to be deleted. The support team can take care of this for you. Before you proceed, if you have made any tax return submissions please make sure you have copies of the SA100 PDF for your records. These can be ...
I didn’t know I signed up for a subscription
GoSimpleTax strive to be transparent with our users. When a new user makes payment for a service we offer both a subscription price and a non-subscription price. The subscription price being the cheapest option. If a user chooses the subscription ...
How do I cancel my GoSimpleTax automatic subscription renewal?
Login to GoSimpleTax Click on SETTINGS Click on SUBSCRIPTION DETAIL Click on the VIEW DETAILS button Click on CANCEL SUBSCRIPTION
GoSimpleTax Latest pricing
Current pricing can be found at the following: https://www.gosimpletax.com/pricing/
How to buy the 'Friends and Family' package?
1. Click 'ADD PERSON' located at the top of the screen. If you haven't already paid for a subscription, an orange box will appear towards the top of the page which will state 'Click PAY NOW to upgrade from Freemium'. 2. Enter the amount of users you ...
Can I add other users to my account?
If you have already subscribed for an account and you want to add another user to your account, Click on SETTINGS Click on ADD EXTRA RETURNS Enter the number of additional returns required Click on BUY NOW and subscribe Alternatively, you can ...