GoSimpleTax | My Subscription

My Subscription
Who do I contact about my subscription?
If you are unable to find the answer in our help notes please email accounts@gosimpletax.com
My card has expired, why has my renewal gone through?
You can still be charged if you have an expired card. It’s best to take an active approach in cancelling a renewal (continuous payment authority) by cancelling in the software. Please see our article on this here.
How do I cancel my subscription plan if on the friends and family plan?
If you are on a 'Multiple User' plan, it's worth mentioning that you'll only be able to access the following settings from the 'Master user'. You'll be able to change to the 'Master user' using the 'Add / Switch' button located at the top of the ...
I paid in January - why do I have to pay again?
GoSimpleTax is an annual subscription that renews in April ready for you to file your tax return, anytime from the 6th April through to the 31st January deadline. If you generally submit your tax return nearer to the deadline and would like to pay ...
I had a new customer discount code
Our new customer discount is there to benefit you by lowering the risk of trying GoSimpleTax for the first time, making sure it’s for you. We hope you’ve loved using GoSimpleTax and see that the standard price is great value for the benefits it ...
Why has my price has gone up?
We understand that no one wants to see prices increase, but like all businesses across the country we’re experiencing higher costs in running our software and providing our services. This is why we hope you’ll understand that we must increase our ...
How do I update my credit card details?
1. Click on 'SETTINGS' located at the top of the page 2. Click on the 'Subscription detail' tab 3. You'll be taken to a new page which will appear like this. Click 'View Details' on the subscription that you'd like to change the card details for. 4. ...
How do I permanently delete my GoSimpleTax account and data (not recommended)
It is possible for your account and data to be deleted. The support team can take care of this for you. Before you proceed, if you have made any tax return submissions please make sure you have copies of the SA100 PDF for your records. These can be ...
I didn’t know I signed up for a subscription
GoSimpleTax strive to be transparent with our users. When a new user makes payment for a service we offer both a subscription price and a non-subscription price. The subscription price being the cheapest option. If a user chooses the subscription ...
How do I cancel my GoSimpleTax automatic subscription renewal?
Login to GoSimpleTax Click on SETTINGS Click on SUBSCRIPTION DETAIL Click on the VIEW DETAILS button Click on CANCEL SUBSCRIPTION
GoSimpleTax Latest pricing
Current pricing can be found at the following: https://www.gosimpletax.com/pricing/
How to buy the 'Friends and Family' package?
1. Click 'ADD PERSON' located at the top of the screen. If you haven't already paid for a subscription, an orange box will appear towards the top of the page which will state 'Click PAY NOW to upgrade from Freemium'. 2. Enter the amount of users you ...
Can I add other users to my account?
If you have already subscribed for an account and you want to add another user to your account, Click on SETTINGS Click on ADD EXTRA RETURNS Enter the number of additional returns required Click on BUY NOW and subscribe Alternatively, you can ...

Recent Articles
How do I verify my ID using GoSimpleTax?
1. Once you're ready to submit your tax return, click 'CONTINUE' 2. Click 'YES' 3. Once you're happy with all of the entries on the 'Almost there' page, click on 'Next step: REVIEW CALC & PROCEED' 4. Click on 'I do NOT have a HMRC Gateway ID' 5. ...
SA100 TR 5 Box 3: How Do I record that I stopped receiving Child Benefit during the tax year?
Follow the steps in this article to make the original entry: HICBC BOX 1 Answer Yes on the question 'Did you and your Partner stop receiving child benefit payments? (labelled as Box 3): After selecting YES, enter the date you stopped receiving the ...
SA100 TR 5 Box 2: How Do I record the total number of children I received the benefit for during the tax year?
Follow the steps in this article to make the original entry: HICBC BOX 1 Enter the number of children you received for during the tax year (labelled as Box 2): Once happy with your entries, scroll down and press SAVE
Filing: How to file using GoSimpleTax credentials with ID check (fee required)
Navigate to the Almost there page Press 'Next Step: Review Calc & Proceed' A new window will pop up with two options. Select 'I do NOT have a HMRC Gateway ID': After you have verified your ID successfully, you should follow this video to make your ...
SA100 TR 5 Box 1: How Do I record the total Child Benefit received during the tax year?
Navigate to your SA100 Pensions & Benefits page Under the INCOME section, press + GROUP : Then select the 'High Income Child Benefit Charge' option and enter the amount received during the tax year and the number of children you received this for: ...

Popular Articles
SA800 : I am in a partnership. What tax returns do I need to file?
As a partnership there are at least three tax returns required: 1. SA800 Partnership tax return. On here you show details of the partnerships income and expenses, the names of the partners (including address, national insurance number & UTR) and ...
How do I cancel my GoSimpleTax automatic subscription renewal?
Login to GoSimpleTax Click on SETTINGS Click on SUBSCRIPTION DETAIL Click on the VIEW DETAILS button Click on CANCEL SUBSCRIPTION
Can't submit my return. Authentication error message 1046
The error message received from HMRC indicates your Gateway ID and password you have provided are not recognised by HMRC or your account has been temporarily blocked by HMRC if you have made repeated attempts to file in a short period of time or you ...
SA109 : How do I add a Personal Allowance if I am Non Resident? Can I claim the Personal Allowance?
If you are Non Resident and entitled to claim the Personal Allowance, you need to claim this in the Residency pages. You need to go into the Residency Page, then click EDIT, then click on the Personal Allowances Tab and complete the relevant boxes ...
SA109 : Non Resident Case Study 1 - Leaving UK & Split Year Treatment
CASE STUDY 1 Venessa left the UK on 1 November 2019 to work permanently in France. She currently completes a tax return as she receives dividend income from her UK investments and also rents out a property. She has always been UK resident. She ...

GoSimpleTax | My Subscription | Knowledge Base

My Subscription

Who do I contact about my subscription?

My card has expired, why has my renewal gone through?

How do I cancel my subscription plan if on the friends and family plan?

I paid in January - why do I have to pay again?

I had a new customer discount code

Why has my price has gone up?

How do I update my credit card details?

How do I permanently delete my GoSimpleTax account and data (not recommended)

I didn’t know I signed up for a subscription

How do I cancel my GoSimpleTax automatic subscription renewal?

GoSimpleTax Latest pricing

How to buy the 'Friends and Family' package?

Can I add other users to my account?

Recent Articles

How do I verify my ID using GoSimpleTax?

SA100 TR 5 Box 3: How Do I record that I stopped receiving Child Benefit during the tax year?

SA100 TR 5 Box 2: How Do I record the total number of children I received the benefit for during the tax year?

Filing: How to file using GoSimpleTax credentials with ID check (fee required)

SA100 TR 5 Box 1: How Do I record the total Child Benefit received during the tax year?

Popular Articles

SA800 : I am in a partnership. What tax returns do I need to file?

How do I cancel my GoSimpleTax automatic subscription renewal?

Can't submit my return. Authentication error message 1046

SA109 : How do I add a Personal Allowance if I am Non Resident? Can I claim the Personal Allowance?

SA109 : Non Resident Case Study 1 - Leaving UK & Split Year Treatment