I didn’t know I signed up for a subscription

I didn’t know I signed up for a subscription

GoSimpleTax strive to be transparent with our users. When a new user makes payment for a service we offer both a subscription price and a non-subscription price. The subscription price being the cheapest option. If a user chooses the subscription option then this will renew annually in April.

Below are the steps we take to make this as transparent as possible. 

1. Initial purchase of subscription

On the sign up page alone there are three notifications that the license will be purchased on a subscription basis that renews annually.


You do have the sliding switch which ‘switches’ the auto-renew option off. This would then increase the price to a one-off fee.


2. Email upon signing up to the subscription service

Once you have signed up and paid for the subscription, you will have received an email shortly after making payment stating what you have signed up for:




As you can see this is a short and simple email that clearly describes the payment plan you have signed up for.


3. Email reminders approaching renewal date

In addition to the initial email we also send renewal reminders advising the renewal date is approaching and a link for you to manage your subscription if you didn’t wish to renew your license.

This email was sent on 16 March 2023 for April 2023 renewals.


​



I hope you are satisfied at the steps we have taken to ensure you aren’t incorrectly charged for a license you don’t need because we feel we do more than enough in this regard.

If you wish to cancel your future subscription you can do so at anytime, please follow the instructions on our Knowledge Base article How do I cancel my GoSimpleTax automatic subscription renewal? 


    • Related Articles

    • How do I cancel my GoSimpleTax automatic subscription renewal?

      Login to GoSimpleTax Click on SETTINGS   Click on SUBSCRIPTION DETAIL Click on the VIEW DETAILS button   Click on CANCEL SUBSCRIPTION  

    • How do I cancel my subscription plan if on the friends and family plan?

      If you are on a 'Multiple User' plan, it's worth mentioning that you'll only be able to access the following settings from the 'Master user'. You'll be able to change to the 'Master user' using the 'Add / Switch' button located at the top of the ...

    • How do I permanently delete my GoSimpleTax account and data (not recommended)

      It is possible for your account and data to be deleted. The support team can take care of this for you. Before you proceed, if you have made any tax return submissions please make sure you have copies of the SA100 PDF for your records. These can be ...

    • Pension Tax Relief

      Are you worried about your pension fund? Retirement is a daunting prospect, and saving for the future should always be a top priority. Today, SimpleTax  will explain the basics about pension tax relief; how does it work and what are the limits? ...

    • How do I update my subscription details?

        You can watch the video above on how update your subscription details for SimpleTax. Firstly, you need to log in to your SimpleTax account. Once on the home page click 'settings' to update your details. Now click on 'subscription detail' this will ...